Refund policy
Last updated: October 23, 2026
Our 30-Day Return Policy
You have 30 days from the day your item is delivered to request a return. Because BuyAmerican.com is a marketplace, your order may arrive in several parcels on different days. The 30-day window runs from the delivery date of the parcel containing the item you want to return, not from the date you placed the order.
How to Start a Return
Contact us at hello@buyamerican.com with your order number and the item you would like to return. Do not send anything back before contacting us.
Every product on BuyAmerican.com is made and shipped by an independent American workshop. Return instructions depend on which maker fulfilled your item, so we will confirm the correct return address and method for your specific return. Items sent back without first requesting a return cannot be accepted or refunded.
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[OPTION A — returns go to the maker:] Once your return is approved, we will send you the correct return address for the maker who fulfilled your item, along with instructions on how to send it. Different items in the same order may need to be returned to different addresses.
[OPTION B — returns come to you:] Once your return is approved, we will send you return instructions. Approved returns are sent to: BuyAmerican.com LLC, 8978 United Lane, Suite 100, Athens, Ohio 45701.
Return Conditions
To be eligible for a return, your item must be unused and in the same condition you received it, in its original packaging, with any seals intact and any included accessories, hardware, or documentation. Where an item was supplied with tags or labels attached, these must still be attached.
Please keep the original shipping packaging until your return is resolved.
Who Pays for Return Shipping
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[OPTION A — free returns:] If your return is approved, we will provide a prepaid return shipping label at no cost to you.
[OPTION B — customer pays:] If your return is approved, you are responsible for the cost of return shipping. We recommend using a trackable service, as we cannot issue a refund for an item that does not reach us.
[OPTION C — depends on reason:] If your item arrived damaged, defective, or incorrect, we cover return shipping and will provide a prepaid label. If you are returning an item because you changed your mind, you are responsible for the cost of return shipping.
Original shipping charges are not refunded except where an item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order on arrival and contact us immediately if an item is damaged, defective, or not what you ordered. Photograph the item and the outer box before unpacking further, and keep all packaging. We will evaluate the issue with the maker and make it right.
If a parcel arrives damaged or a perishable item arrives spoiled, contact us within [CONFIRM: state a window, for example 48 hours] of delivery so we can act while the carrier claim window is still open.
Items That Cannot Be Returned
Certain items cannot be returned once delivered:
- Food and perishable goods, including chocolate, confectionery, baked goods, cheese, meat, coffee, sauces, seasonings, and anything else intended for consumption. A damaged or spoiled delivery is always put right — see the section above.
- Custom, personalized, and made-to-order items, including engraved, monogrammed, or custom-sized goods, and special orders.
- Personal care and cosmetic goods, including soap, balms, skincare, beard care, and shaving products, once opened or used.
- Plants, seeds, and live goods.
- Hazardous materials, flammable liquids, and gases.
- Gift cards.
If you are unsure whether an item is returnable, contact us before purchasing and we will confirm.
Exchanges
We do not process direct exchanges. Because items ship from independent makers, the fastest way to get what you want is to return the original item and place a new order for the replacement. Your refund is issued once the return is approved.
Refunds
We will notify you once your return has been received and inspected, and let you know whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at hello@buyamerican.com.
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Order Cancellations
If you need to cancel an order, contact us as soon as possible. Because makers often begin work quickly, we cannot guarantee that a cancellation will reach the maker before your item is made or dispatched. Made-to-order and personalized items cannot be cancelled once production has started.
Contact
For any question about a return, refund, or this policy, contact us at hello@buyamerican.com with your order number.
BuyAmerican.com LLC
8978 United Lane, Suite 100
Athens, Ohio 45701
United States
